0.1.20

support tickets routines

ChatServiceApp/forms.py

@@ -6,7 +6,7 @@ from .models import *
 
 
 class TicketForm(forms.ModelForm):
-    text = forms.CharField(required=True)
+    # text = forms.CharField(required=True)
     # files = forms.CharField(required=True)
     class Meta:
         model = MsgGroup

ChatServiceApp/migrations/0003_msggroup_text.py

@@ -0,0 +1,19 @@
+# Generated by Django 4.2.2 on 2023-08-02 14:54
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('ChatServiceApp', '0002_msggroup_manager_msggroup_owner'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='msggroup',
+            name='text',
+            field=models.TextField(default='', verbose_name='Сообщение'),
+            preserve_default=False,
+        ),
+    ]

ChatServiceApp/models.py

@@ -31,6 +31,8 @@ class MsgGroup(BaseModel):
     department = models.CharField(verbose_name='Отдел', default='support', choices=grp_msg_department)
     status = models.CharField(verbose_name='Статус', default='open', choices=grp_msg_status)
 
+    text = models.TextField(verbose_name='Сообщение')
+
     owner = models.ForeignKey(User, verbose_name=_('Владелец'), related_name='rel_msgGroups_for_owner',
                               on_delete=models.SET_NULL, null=True)
     manager = models.ForeignKey(User, verbose_name=_('Менеджер'), related_name='rel_msgGroups_for_manager',

templates/blocks/profile/b_support_chat.html

@@ -19,10 +19,23 @@
                     <img class="header-icons-right-part-padding" src="{% static "img/svg/info.svg" %}">
                 </div>
             </div>
+        {% endif %}
 
         <div class="container-messages">
+            {% if not ticket.rel_messages_for_group.all %}
+                {% with text=ticket.text modifiedDT=ticket.modifiedDT %}
                     {% include "widgets/w_message.html" %}
+                {% endwith %}
+            {% else %}
+                {% for msg in ticket.rel_messages_for_group.all %}
+                    {% with text=msg.text modifiedDT=msg.modifiedDT %}
+                        {% include "widgets/w_message.html" %}
+                    {% endwith %}
+                {% endfor %}
+            {% endif %}
         </div>
+
+        {% if user.is_staff or ticket.manager %}
             <div class="footer-chat">
                 <div class="left-part-block-enter-message">
                     <input class="enter-message-inp" placeholder="Отправить сообщение">
@@ -33,6 +46,7 @@
                 </div>
             </div>
         {% endif %}
+
     </div>
     {% if user.is_staff %}
         <div class="block-list-of-users">

templates/widgets/w_message.html

@@ -1,4 +1,5 @@
 {% load static %}
+
 <div class="container-message_support_chat{% if msg.sender == ticket.manager %} left{% else %} right{% endif %}">
     <div class="block_avatar_message{% if msg.sender == ticket.manager %} left{% else %} right{% endif %}">
         <img src="{% static "delete_later/Avatar.png" %}">
@@ -6,11 +7,11 @@
     <div class="block_text_message{% if msg.sender == ticket.manager %} right{% else %} left{% endif %}">
         <div class="container_text_message{% if msg.sender == ticket.manager %} border{% else %} background{% endif %}">
             <span class="text_message">
-                {{ msg.text }}
+                {{ text }}
             </span>
         </div>
         <div class="data_send_message{% if msg.sender == ticket.manager %} left{% else %} right{% endif %}">
-            <span>{{ msg.modifiedDT }}</span>
+            <span>{{ modifiedDT }}</span>
         </div>
     </div>
 </div>