diff --git a/static/css/styles(boris).css b/static/css/styles(boris).css
index 111446e..9cca590 100644
--- a/static/css/styles(boris).css
+++ b/static/css/styles(boris).css
@@ -135,8 +135,9 @@
     /*max-width: calc(80% - 40px);*/
     resize: none;
     padding: 20px;
-    width: 80%;
+    width: 85%;
     float: left;
+
 }
 
 .container-input-form-create-ticket{
@@ -154,7 +155,7 @@
     /*top: 39px;*/
     /*left: 93%;*/
     height: calc(100% - 20px);
-    width: calc(20% - 60px);
+    width: calc(15% - 60px);
     padding-top: 20px;
     padding-right: 20px;
     min-height: 220px;
@@ -164,6 +165,13 @@
     /*display: inline-block;*/
 }
 
+.letrs-count.disabled{
+    /*color: #000000;*/
+    background: rgb(241 241 241 / 30%);
+    color: #ff001a;
+}
+
+
 .create-ticket-btn{
     width: 200px;
     height: 60px;
diff --git a/static/js/user_profile(boris).js b/static/js/user_profile(boris).js
index 22f6f0c..9204a52 100644
--- a/static/js/user_profile(boris).js
+++ b/static/js/user_profile(boris).js
@@ -18,15 +18,24 @@ function createTicketShow () {
 }
 
 function countLetters () {
+    event.preventDefault()
     let area = document.querySelector(".el-form-create-ticket-textarea")
     let count = area.value.length
-    if (count <= 500) {
+    let ins_area = document.querySelector(".letrs-count-span")
+    // let spans = document.querySelectorAll(".ins-span")
+    if (count < 500) {
         let ins_area = document.querySelector(".letrs-count-span")
         ins_area.innerHTML = count
     }
     else {
+        ins_area.innerHTML = '500'
+        // spans[0].classList.toggle("disabled")
+        // spans[1].classList.toggle("disabled")
         area.setAttribute("disabled","disabled")
+        let count_div = ins_area.closest("div")
+        count_div.classList.toggle("disabled")
     }
+
 }
 
 // var input;
diff --git a/templates/blocks/profile/b_create_ticket.html b/templates/blocks/profile/b_create_ticket.html
index 80aa0cd..24b2da4 100644
--- a/templates/blocks/profile/b_create_ticket.html
+++ b/templates/blocks/profile/b_create_ticket.html
@@ -26,15 +26,16 @@
         {% if form.errors.name %}<div class="errors">{{ form.errors.name }}</div>{% endif %}
     </div>
     <div class="container-input-form-create-ticket">
-        <div style="width: 100%;min-height: 240px;">
+        <div style="width: 100%;min-height: 240px;filter: drop-shadow(-1px 4px 10px rgba(198, 199, 203, 0.20)) drop-shadow(0px -1px 10px rgba(198, 199, 203, 0.20));">
             <textarea name="text"
                       id="id_text"
                       class="el-form-create-ticket-textarea"
                       placeholder="Введите сообщение..."
                       value="{% if form.adding_machine.text %}{{ form.initial.text }}{% endif %}"
-                      onkeyup="countLetters()"></textarea>
+                      onclick="countLetters()"
+                      oninput="countLetters()"></textarea>
             {% if form.errors.text %}<div class="errors">{{ form.errors.text }}</div>{% endif %}
-            <div class="letrs-count"><span class="letrs-count-span">0</span><span>/500</span></div>
+            <div class="letrs-count"><span class="letrs-count-span ins-span">0</span><span class="ins_span">/500</span></div>
         </div>
 
     </div>