diff --git a/AuthApp/js_urls.py b/AuthApp/js_urls.py
index d8fce57..6b0ecd8 100644
--- a/AuthApp/js_urls.py
+++ b/AuthApp/js_urls.py
@@ -14,6 +14,9 @@ urlpatterns = [
     path('my_routes/', my_routes_ajax, name='my_routes_ajax'),
     path('subscribe/', subscribe_ajax, name='subscribe_ajax'),
     path('new_msg_to_user/', new_msg_to_user_ajax, name='new_msg_to_user' ),
+
     path('new_msg_to_support/', new_msg_to_support_ajax, name='new_msg_to_support_ajax'),
+    path('support_create_ticket_ajax/', support_create_ticket_ajax, name='support_create_ticket_ajax'),
+
     path('change_profile/', change_profile_ajax, name='change_profile_ajax'),
 ]
\ No newline at end of file
diff --git a/AuthApp/js_views.py b/AuthApp/js_views.py
index 9b7088a..a1c0ff0 100644
--- a/AuthApp/js_views.py
+++ b/AuthApp/js_views.py
@@ -43,6 +43,21 @@ def new_msg_to_support_ajax(request):
     html = render_to_string('blocks/profile/b_new_msg_to_support.html', Dict, request=request)
     return JsonResponse({'html': html}, status=200)
 
+
+def support_create_ticket_ajax(request):
+    from ChatServiceApp.forms import CreateTicketForm
+
+    if request.method != 'POST':
+        raise Http404
+
+    Dict = {
+        'forms': CreateTicketForm()
+    }
+
+    html = render_to_string('blocks/profile/b_create_ticket.html', Dict, request=request)
+    return JsonResponse({'html': html}, status=200)
+
+
 def change_profile_ajax(request):
     if request.method != 'POST':
         raise Http404
diff --git a/ChatServiceApp/__init__.py b/ChatServiceApp/__init__.py
new file mode 100644
index 0000000..e69de29
diff --git a/ChatServiceApp/admin.py b/ChatServiceApp/admin.py
new file mode 100644
index 0000000..8c38f3f
--- /dev/null
+++ b/ChatServiceApp/admin.py
@@ -0,0 +1,3 @@
+from django.contrib import admin
+
+# Register your models here.
diff --git a/ChatServiceApp/apps.py b/ChatServiceApp/apps.py
new file mode 100644
index 0000000..d497496
--- /dev/null
+++ b/ChatServiceApp/apps.py
@@ -0,0 +1,6 @@
+from django.apps import AppConfig
+
+
+class ChatserviceappConfig(AppConfig):
+    default_auto_field = 'django.db.models.BigAutoField'
+    name = 'ChatServiceApp'
diff --git a/ChatServiceApp/forms.py b/ChatServiceApp/forms.py
new file mode 100644
index 0000000..91cc81a
--- /dev/null
+++ b/ChatServiceApp/forms.py
@@ -0,0 +1,17 @@
+from django import forms
+from django.contrib.auth.forms import AuthenticationForm
+from django.utils.translation import gettext_lazy as _
+from django.core.exceptions import ValidationError
+from .models import *
+
+
+class CreateTicketForm(forms.ModelForm):
+    text = forms.CharField(required=True)
+    # files = forms.CharField(required=True)
+    class Meta:
+        model = MsgGroup
+        exclude = [
+            'files'
+            # 'name', 'name_plural', 'order', 'createDT', 'modifiedDT', 'enable', 'json_data',
+            # 'receive_msg_by_sms', 'owner', 'owner_type'
+        ]
\ No newline at end of file
diff --git a/ChatServiceApp/migrations/0001_initial.py b/ChatServiceApp/migrations/0001_initial.py
new file mode 100644
index 0000000..448620a
--- /dev/null
+++ b/ChatServiceApp/migrations/0001_initial.py
@@ -0,0 +1,58 @@
+# Generated by Django 4.2.2 on 2023-07-31 14:34
+
+from django.conf import settings
+from django.db import migrations, models
+import django.db.models.deletion
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='MsgGroup',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('name', models.TextField(blank=True, help_text='Название', null=True, verbose_name='Название')),
+                ('name_plural', models.TextField(blank=True, null=True, verbose_name='Название (множественное число)')),
+                ('order', models.IntegerField(blank=True, null=True, verbose_name='Очередность отображения')),
+                ('createDT', models.DateTimeField(auto_now_add=True, verbose_name='Дата и время создания')),
+                ('modifiedDT', models.DateTimeField(blank=True, null=True, verbose_name='Дата и время последнего изменения')),
+                ('enable', models.BooleanField(db_index=True, default=True, verbose_name='Включено')),
+                ('json_data', models.JSONField(blank=True, default=dict, verbose_name='Дополнительные данные')),
+                ('department', models.CharField(choices=[('support', 'Отдел: Техническая поддержка'), ('finance', 'Отдел: Финансовый департамент')], default='support', verbose_name='Отдел')),
+                ('status', models.CharField(choices=[('open', 'Открыт'), ('answered', 'Отвечен'), ('closed', 'Закрыт')], default='open', verbose_name='Статус')),
+            ],
+            options={
+                'abstract': False,
+            },
+        ),
+        migrations.CreateModel(
+            name='Message',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('name', models.TextField(blank=True, help_text='Название', null=True, verbose_name='Название')),
+                ('name_plural', models.TextField(blank=True, null=True, verbose_name='Название (множественное число)')),
+                ('order', models.IntegerField(blank=True, null=True, verbose_name='Очередность отображения')),
+                ('createDT', models.DateTimeField(auto_now_add=True, verbose_name='Дата и время создания')),
+                ('modifiedDT', models.DateTimeField(blank=True, null=True, verbose_name='Дата и время последнего изменения')),
+                ('enable', models.BooleanField(db_index=True, default=True, verbose_name='Включено')),
+                ('json_data', models.JSONField(blank=True, default=dict, verbose_name='Дополнительные данные')),
+                ('msg_type', models.CharField(choices=[('support', 'техподдержка'), ('private', 'личное')], default='private', max_length=50, verbose_name='Тип сообщения')),
+                ('text', models.TextField(verbose_name='Сообщение')),
+                ('status', models.CharField(choices=[('sended', 'Отправлено'), ('seen', 'Просмотрено')], default='sended', verbose_name='Статус')),
+                ('files', models.JSONField(default=dict, verbose_name='Прикрепленные файлы')),
+                ('group', models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='rel_messages_for_group', to='ChatServiceApp.msggroup', verbose_name='Группа сообщений')),
+                ('receiver', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='rel_messages_for_receiver', to=settings.AUTH_USER_MODEL, verbose_name='Получатель')),
+                ('sender', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='rel_messages_for_sender', to=settings.AUTH_USER_MODEL, verbose_name='Отправитель')),
+            ],
+            options={
+                'abstract': False,
+            },
+        ),
+    ]
diff --git a/ChatServiceApp/migrations/__init__.py b/ChatServiceApp/migrations/__init__.py
new file mode 100644
index 0000000..e69de29
diff --git a/ChatServiceApp/models.py b/ChatServiceApp/models.py
new file mode 100644
index 0000000..b55eb1f
--- /dev/null
+++ b/ChatServiceApp/models.py
@@ -0,0 +1,53 @@
+from django.db import models
+from BaseModels.base_models import BaseModel
+
+
+msg_type_choices = (
+    ('support', 'техподдержка'),
+    ('private', 'личное')
+)
+
+msg_status_choices = (
+    ('sended', 'Отправлено'),
+    ('seen', 'Просмотрено')
+)
+
+grp_msg_status = (
+    ('open', 'Открыт'),
+    ('answered', 'Отвечен'),
+    ('closed', 'Закрыт')
+)
+
+
+grp_msg_department = (
+    ('support', 'Отдел: Техническая поддержка'),
+    ('finance', 'Отдел: Финансовый департамент'),
+)
+
+
+class MsgGroup(BaseModel):
+    department = models.CharField(verbose_name='Отдел', default='support', choices=grp_msg_department)
+    status = models.CharField(verbose_name='Статус', default='open', choices=grp_msg_status)
+
+class Message(BaseModel):
+    from AuthApp.models import User
+
+    msg_type = models.CharField(max_length=50, verbose_name='Тип сообщения', default='private', choices=msg_type_choices)
+    group = models.ForeignKey(
+        MsgGroup, verbose_name='Группа сообщений', related_name='rel_messages_for_group',
+        on_delete=models.SET_NULL, null=True)
+
+    sender = models.ForeignKey(
+        User, verbose_name='Отправитель', on_delete=models.CASCADE, related_name='rel_messages_for_sender'
+    )
+    receiver = models.ForeignKey(
+        User, verbose_name='Получатель', on_delete=models.CASCADE, related_name='rel_messages_for_receiver'
+    )
+
+    text = models.TextField(verbose_name='Сообщение')
+
+    status = models.CharField(verbose_name='Статус', default='sended', choices=msg_status_choices)
+
+    files = models.JSONField(verbose_name='Прикрепленные файлы', default=dict)
+
+
diff --git a/ChatServiceApp/tests.py b/ChatServiceApp/tests.py
new file mode 100644
index 0000000..7ce503c
--- /dev/null
+++ b/ChatServiceApp/tests.py
@@ -0,0 +1,3 @@
+from django.test import TestCase
+
+# Create your tests here.
diff --git a/ChatServiceApp/views.py b/ChatServiceApp/views.py
new file mode 100644
index 0000000..91ea44a
--- /dev/null
+++ b/ChatServiceApp/views.py
@@ -0,0 +1,3 @@
+from django.shortcuts import render
+
+# Create your views here.
diff --git a/RoutesApp/migrations/0004_alter_route_type_transport.py b/RoutesApp/migrations/0004_alter_route_type_transport.py
new file mode 100644
index 0000000..c80d36d
--- /dev/null
+++ b/RoutesApp/migrations/0004_alter_route_type_transport.py
@@ -0,0 +1,18 @@
+# Generated by Django 4.2.2 on 2023-07-31 14:29
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('RoutesApp', '0003_alter_route_type_transport'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='route',
+            name='type_transport',
+            field=models.CharField(choices=[('', '-- Выберите cпособ перевозки --'), ('avia', 'Авиатранспорт'), ('road', 'Наземный транспорт')], default='', verbose_name='Выберите способ перевозки'),
+        ),
+    ]
diff --git a/TWB/settings.py b/TWB/settings.py
index 24a9513..faae81a 100644
--- a/TWB/settings.py
+++ b/TWB/settings.py
@@ -48,6 +48,7 @@ INSTALLED_APPS = [
     'AuthApp',
     'RoutesApp',
     'ReferenceDataApp',
+    'ChatServiceApp',
 ]
 
 MIDDLEWARE = [