0.1.19

support tickets routines

ChatServiceApp/funcs.py

@@ -0,0 +1,13 @@
+from .models import *
+
+def get_tickets_wo_manager():
+
+    tickets = MsgGroup.objects.filter(enable=True, manager=None)
+
+    return tickets
+
+def get_tickets_for_manager(user):
+
+    tickets = MsgGroup.objects.filter(enable=True, manager=user)
+
+    return tickets

ChatServiceApp/js_urls.py

@@ -9,6 +9,5 @@ from RoutesApp.js_views import new_route_view_ajax
 urlpatterns = [
     path('support_create_ticket_form/', support_create_ticket_form_ajax, name='support_create_ticket_form_ajax'),
     path('create_ticket/', create_ticket_ajax, name='create_ticket_ajax'),
-    # path('create_/', registration_ajax, name='registration_ajax'),
-
+    path('support_show_chat_by_ticket/', support_show_chat_by_ticket_ajax, name='support_show_chat_by_ticket_ajax'),
 ]

ChatServiceApp/js_views.py

@@ -11,10 +11,33 @@ from django.utils.translation import gettext as _
 from datetime import datetime
 from django.template.loader import render_to_string
 from django.urls import reverse
+from .funcs import *
+import json
 
+@login_required(login_url='/profile/login/')
+def support_show_chat_by_ticket_ajax(request):
 
+    if request.method != 'POST':
+        raise Http404
 
+    try:
 
+        data = json.loads(request.body)
+
+        obj = MsgGroup.objects.get(id=data['ticket_id'])
+
+        Dict = {
+            'ticket': obj
+        }
+
+        tpl_name = 'blocks/profile/b_support_chat.html'
+
+        html = render_to_string(tpl_name, Dict, request=request)
+        return JsonResponse({'html': html}, status=200)
+
+    except Exception as e:
+        msg = f'support_show_chat_by_ticket_ajax Error = {str(e)}'
+        return JsonResponse({'error': msg}, status=400)
 
 
 @login_required(login_url='/profile/login/')
@@ -24,11 +47,13 @@ def support_create_ticket_form_ajax(request):
     if request.method != 'POST':
         raise Http404
 
+
     Dict = {
         'form': TicketForm()
     }
+    tpl_name = 'blocks/profile/b_create_ticket.html'
 
-    html = render_to_string('blocks/profile/b_create_ticket.html', Dict, request=request)
+    html = render_to_string(tpl_name, Dict, request=request)
     return JsonResponse({'html': html}, status=200)